Transportation
Generally, we will choose faster shipping to ensure that customers can receive the products sooner. Due to the impact of the epidemic, the international shipping fee is unstable, please forgive me. In order not to reduce the quality of our service, we have temporarily closed our international service, and orders are only shipped to the continental United States. If there is any follow-up adjustment, we will announce it on the website, please understand.
We use FedEx by default. GalaxySprout does not accept designated couriers (if a FedEx courier cannot be delivered, please contact customer service).
Ms. Patricia (Online Customer Service) / info@galaxysprout.com.
Order Processing and Shipping
Orders placed before 4:00 pm (EST) Monday through Friday are considered orders of the day and will be processed on the same day; orders placed after 4:00 pm will be processed on the next business day; orders placed after 4:00 pm on Friday and weekends will be processed on the next Monday. Our order processing time is 1 to 2 business days.
The postage is as follows:
Payment amount $0 – $100: $4.99 shipping;
No fee for payment amounts≥ $100;
Sales tax is the responsibility of the customer.
If you find any damage after receiving the goods, please contact us in time, we will handle it properly.
Deliver Goods
Express shipping time is 3 to 9 business days.
In case of large-scale events and a sharp increase in the number of active orders, the delivery time will be slightly delayed. please forgive us.
If you do not receive the goods within 30 natural days, you can contact us by email, and we will arrange to resend the goods for you.
Cargo Lost
I’m sorry this happened, although GalaxySprout is not responsible for this, please contact us with the order number, and we will try our best to help you contact the logistics company.
Order Processing Time Is Too Long
Our order processing time is usually 1-2 business days. If there is a delay, we will give a $6 coupon as compensation. If you need to apply for a return, please consult our customer service to help you handle it. We apologize if it times out. You can contact us by email, and we will arrange a refund for you as soon as possible, and your payment amount will be returned to your payment account. The time for the refund to arrive varies depending on the payment method, usually once to 2 business days.
Acceptance/Receipt
Please check whether the package is in good condition before signing for receipt. In case of damaged packaging or out of-stock;
Please reject and contact customer service in time, we will follow up in time;
If others sign for it, it is deemed to be signed for by the person himself.